(Business Mirror) BFS, the exclusive mortgage servicer and asset manager of Balikatan Housing Finance Inc. for its multi-billion peso residential loan mortgage portfolio, recently launched its Social Window Program (SWP)for account holders who have been experiencing difficulties settling their loans due to extreme proverty or serious illness. SWP aims to provide Balikatan account holders more options in settling their loans. Borrowers who believe they qualify should apply to the program if they can show proof of their hardship. “Some are trying their best to save their homes, but cannot make it happen because of extreme difficulties. Through SWP, we are giving concessions to those who have difficulty making ends meet, and we have been doing our utmost to help our account holders meet their obligations” BFS President Federico Cadiz said. Established in 2005, BFS helps delinquent borrowers resolve their accounts when their residential home loans become delinquent. It offers different options to avoid foreclosure, which include basing resolution amounts on current appraised values instead of outstanding principal balances. BFS is the mortgage servicer of 52,000 delinquent loans from the National Home Mortgage Finance Corporation with more than half of the total number...
(Dyaryo Ngayon) Mula nang maging tagapamahala ng isang residential loan portfolio na may 52,000 highly delinquent accounts mula sa National Home Mortgage Finance Corporation (NHMFC) noong 2006, ang mortgage servicing company na BFS ay patuloy na nagpapatupad ng mga best asset management practices. Sa pamamagitan ng kanilang property management unit, pinangangasiwaan ng BFS ang daan-daang abandoned o foreclosed properties na matatagpuan sa 200 barangay sa buong Pilipinas. Pinamamahalaan ng BFS ang lahat ng aspeto ng property management, upang matiyak ang marketability ng mga ari-arian na ito. Nakikipagtulungan ang BFS Property Management Services sa iba’t ibang service partners na siyang nagpapadala ng mga tagapangalaga at tagapagpanatili ng seguridad ng mga ari-ariang hawak nito. Dahil dito, nakakatulong sa paggawa ng trabaho ang BFS, at nakasisiguro na mas maayos ang pakikipag-ugnayan ng mga komunidad at ng mga awtoridad sa pag-aalaga ng mga ari-arian laban sa illegal occupancy. Tinitiyak din ng BFS Property Management Services na ang mga ari-arian ay nasa mabuting kundisyon. Nire-repair ang mga ari-arian kung kinakailangan, upang maiwasan ang pagkasira. Dahil dito, nase-secure ang property insurance, nababayaran ang real property taxes, at nalalagyan ng kuryente at ibang utility services ang mga ito. Ang lahat ng...
BFS’ new platform of communication called the B-ONLINE Customer Service Desk was in response to the need of BFS clients for a quick, convenient and real-time means of clarifying various issues and concerns about their existing accounts. As the premier special assets management and mortgage servicing company, BFS services both performing and non-performing loans including the Balikatan portfolio with over 52, 000 accounts nationwide. The company’s past efforts of reaching out to clients included setting up offices in provinces, conducting field visits and a communications campaign through post, landline and mobile phones, SMS messages and emails. “We realize that some of our customers do not always have the time and money to bridge the physical distance to see us face to face in our offices. Some are even working abroad as OFWs and it would be too costly for them to reach us to ask questions. BFS wants to make it more convenient for them. Now, all that they have to do is to look for a computer with internet access and possibly, with a webcam, so that they can talk to us in real time,” says Ms. Juno Henares, BFS Corporate Communication Head. Through its online...
1. Visit our offices at 22nd and 24th Floor of the BPI Buendia Center on Sen. Gil Puyat Avenue in Makati, on the 8th Floor of the Insular Life Corporate Center in Alabang, and at Unit 301 at the Plaza De Luisa in Davao City 2. Call us at 750-38-88 or PLDT toll-free outside of Metro Manila and Davao at 1-800-10-2255-BFS. 3. Text us at 0922-999-BFS. Borrowers may also reach us by texting their handling Account Specialist for questions regarding their account. 4. Through the web at staging.bfs.com.ph. Contact us real-time online at staging.bfs.com.ph and click on B-Online. All borrowers located all over the globe may now simply log on to staging.bfs.com.ph and click on the Customer Service Desk...
Balikatan account holders all over the globe may now talk to their assigned Account Specialist on the web real time by logging on to staging.bfs.com.ph through B-Online. The B-Online Customer Service Desk is a powerful feature that takes advantage of the increasing internet familiarity and connectivity of Balikatan borrowers. The initial phase of the project is targeted towards clients with their own computers and internet access. Based on the latest website stats, the B-Online page is receiving a daily average of 35 views and 25unique hits. Clients abroad are also taking advantage of this service with web visits from the United States, United Arab Emirates, Oman, Saudi Arabia, Qatar, the Netherlands, Malaysia, Kuwait, United Kingdom and Australia. One B-Online success story hails from Mindanao. Mr. and Mrs. Nalderito Resente of Scions, Iligan City in Mindanao initially thought that resolution was hopeless since Iligan was far from Manila and they did not know how and who to call. Through B-Online, their handling Account Specialist, Bryan Organo, explained the process and counseled them. They were also told not to worry because BFS reduced the interest and penalties and offered them a substantial discount. The Resentes flew from Iligan to...
